At Exswar.com, your satisfaction is our priority. In compliance with Egyptian Consumer Protection Law No. 181 of 2018, we offer the following refund and return policy to ensure a transparent and fair shopping experience.
1. Right to Return Without Cause
You have the right to return or exchange any product within 14 days of receiving it, without needing to provide a reason, as long as:
The product is in its original condition and unused.
The original packaging is intact.
You provide proof of purchase (invoice or order confirmation).
Exceptions: This right does not apply to:
Perishable goods.
Items that have been opened, used, or damaged by the customer.
Custom-made or personalized products.
Made-to-Order Products (Furniture)
Furniture items that are made to order (i.e., manufactured after the order is placed) cannot be returned or exchanged unless the item arrives damaged, or It does not match the confirmed specifications
2. Faulty or Non-Conforming Products
If the product is defective or does not match the specifications or description, you have the right to:
Return it and receive a full refund.
Exchange it for the correct or a similar item at no extra cost.
This must be done within 14 days of receiving the item.
3. How to Request a Return
To initiate a return or refund:
Contact our customer service team at [Insert Email] or [Insert Phone Number].
Provide your order number and reason for return.
Our team will guide you through the return process.
Please ensure the product is securely packed for return shipping.
4. Refund Process
Refunds will be processed via the original payment method.
Refunds will be issued within 14 business days after we receive and inspect the returned product.
Shipping and handling fees may be deducted unless the return is due to an error on our part.
5. Product Warranty
We provide a minimum 3-month warranty for eligible products in case of manufacturing defects, as per Egyptian law. If a defect is repeated twice within a year of repair, you may request a refund or replacement.
6. Consumer Protection Authority
If you have a complaint that has not been resolved, you may contact the Consumer Protection Agency in Egypt:
