Welcome to Exswar.com — your trusted online store for home, women’s, and men’s accessories. We value your trust and are committed to protecting your personal data and providing a fair return experience in compliance with Egyptian law, including Consumer Protection Law No. 181 of 2018.
🔒 Privacy Policy
At Exswar.com, your privacy is important to us. This section explains how we collect, use, and protect your personal data.
1. Information We Collect:
We may collect the following information when you visit or make a purchase:
Full name, email address, phone number
Shipping and billing addresses
Payment method details (processed securely)
Browsing and usage data (via cookies)
2. How We Use Your Information:
To process and fulfill your orders
To communicate order updates or respond to inquiries
To improve website functionality and the shopping experience
To comply with applicable laws and regulations
3. Data Security:
We use secure servers and encryption protocols (such as SSL) to protect your data from unauthorized access, alteration, or disclosure.
4. Sharing Your Data:
We do not sell or rent your information. We may share data with:
Delivery service providers to complete your order
Payment processors for secure transactions
Legal authorities if required by law
5. Your Rights:
In accordance with Egyptian data protection practices, you have the right to:
Access your data
Request corrections
Ask for your data to be deleted, unless restricted by law
To make a data-related request, email us at [Insert Contact Email].
🔁 Return & Refund Policy
1. Return Without Cause (14 Days):
You have the right to return a product within 14 days of receiving it, without giving a reason, provided:
The product is in original condition and packaging
It has not been used, worn, or damaged
You provide the purchase receipt or invoice
Exceptions:
Custom-made or personalized items
Opened cosmetics or hygiene products
Perishable goods
2. Damaged or Wrong Items (30 Days):
If you receive a damaged or incorrect item, you can return it within 30 days of delivery for a:
Full refund
Replacement item (subject to availability)
3. How to Start a Return:
Contact our support team at [Insert Email or Phone]
Include your order number, product name, and reason for return
We’ll guide you through the return process
4. Refund Processing:
Refunds are issued using the original payment method
Processing takes up to 14 business days after the item is received and inspected
Shipping costs may be non-refundable unless the return is due to our error
5. Product Warranty:
Eligible products come with a 3-month warranty for manufacturing defects as per Egyptian law. If the same defect occurs twice after repair, you may request a full refund or replacement.
🛡 Consumer Protection
We follow all rules under Egypt’s Consumer Protection Law No. 181/2018. If you are unsatisfied with a resolution, you can contact:
